DeKalb County Jail

Why is it that lately when my relative call me, the operator Does Not give me an option of accepting a collect call. Rather it states that I can only get a call from my relative by setting up an a prepaid account and that I need to have my Visa or Master Card ready. I do not want to set up an account with the company that has a contract with the phone company, but is not given another option. Plus how did I no longer qualify to accept collect calls? Please respond as I decided to communicate via the internet before sending my letter asking for clarification on this issue.

what was the answer to your quaestion because I have the same problem? not being able to accept collect call w/o credit info

The same problem happened to me-- I was unable to accept a collect call from an inmate. Many mobile phone carriers do not permit this. To be able to accept collect calls from inmates, you can set up a pre-paid account in increments of $25 or $50. Call 1-800-483-8314 and have a credit card ready to create an account.